Accessibility Camp Ottawa

Monday, June 18th, 3:10 - 4:00 p.m.

During this session, delegates will obtain an:

• •Awareness of a shared services model based on common standards across multiple public sector organizations and levels of government
• Understanding of how this was accomplished and the progress made to date
• Understanding of the benefits and critical success factors (lessons learned)

• Senior management
• Technical management
• Program or policy management

Holly Fancy
Executive Director
Corporate Information Strategies
Nova Scotia Economic Development

Bobby McNeil, Director, Technology and Communications, Cape Breton Regional Municipality

• A single presenter
• Will include a live demonstration of BizPaL

• Increased awareness of BizPaL and the benefits that it provides to entrepreneurs and to government
• Increased interest in having BizPaL available across Atlantic Canada (Provinces and Muncipalities)
• Awareness of a new public sector partnership model that delivers on the promise of vertical (Federal, Provincial & Municipal) and horizontal (across departmental) service delivery.

BizPaL is a web-based service that allows business clients to easily generate a customized list of the permits and licenses they require from all levels of government.

Entrepreneurs have repeatedly stated their confusion and frustration with the burden of requirements at multiple levels of government. Currently, they must go to many different departments within multiple levels of government to find out what permits and licenses they need for their business, never being sure if they have missed something. Governments lose revenue when clients who want to comply don’t understand all the permits and licenses that are required, and it can lead to involuntary non-compliance. The duplication of effort that currently exists across governments is also a great drain on resources. BizPaL provides businesses a way to identify all of their permit and licence requirements at one time through one tool, saving them time and money. As BizPaL is a self-service tool, governments are able to redirect valuable client service resources. The collaboration among governments is at the core of the BizPaL service and will ultimately lead to more streamlined and efficient government services. Facilitating a level playing field and more productivity for businesses and governments will create a stronger economy that benefits all Canadians.

This presentation will provide an overview of BizPaL and how it is being implemented in Nova Scotia.

www.BizPaL.ca

Monday, June 18th, 1:55 - 2:45

Transformation Methods and Tools

Moderated - Question and Answer Panel

1. To understand success factors for multi jurisdictional public sector engagement

2. For delegates to be able to apply the principals gained to their work environment

Enhanced service delivery for citizens requires that governments speak with one voice, and that government jurisdictions collaborate in the planning and implementation of initiatives. The session will begin with a discussion of the need, and the benefits for multi-jurisdictional collaboration.

Session presenters, Nancy Vanstone and Mike Murphy will identify public governance models that support service transformation via a structured framework that accommodate diverse stakeholders.
Defining overall goals, objectives, performance metrics and realization strategies and agreement by stakeholders for on-going governance of programs and initiatives.

Examples will be provided by facilitators that identify organization structure, activities, roles and responsibilities, resource and skill requirements, and governance.

• Senior management from provincial, federal, municipal jurisdictions

• Policy and program management

• Architect practitioners
  

Monday, June 18th, 1:00 - 1:50 p.m.

Innovation and Technology

Part 1: a 30-minute presentation on the structure of the partnership model and the successes over the last 5 years

Part 2: Panel discussion

In this session, participants will learn:

• How to foster cooperation amongst the various levels of government
• How to encourage and promote e-Government for the benefit to the public, businesses and the three levels of government
• How to maximize your outcomes in the promotion of e-Government with minimal investments.
  

The e-Government Joint Venture Committee meets on an informal basis, usually every two to three months, with representatives from 18 municipalities, Union of Nova Scotia Municipalities, Association of Municipal Administrators and the Province. The main objective of the committee is to provide a forum for the exchange of ideas, sharing of experiences and programs, reviewing presentations from other government officials and consultants on matters pertaining to e-government. The topics have ranged from on-line payments, electronic voting, web site development, on-line surveys, recreation registration and payment to e-councils.

In addition, this committee has been instrumental in fostering the development of 3 major reports on e-Government of municipalities, 2 municipal website templates, a Municipal Website Venture Group for 12 municipalities, and obtaining access to the provinces licenses on a search engine for municipal websites and on-line survey programs.

• Senior management
• Technical management
• Program or policy management
• Elected Officials

• Nova Scotia e-Government Provincial/Municipal Joint Venture: Summary of Progress, April 2007
• http://www.gov.ns.ca/snsmr/muns/egov.asp
• http://www.gov.ns.ca/snsmr/muns/workshops/
• http://www.gov.ns.ca/snsmr/muns/manuals/lgrh.asp (see sections 2.4, 2.6 and 6.4)

During this session, delegates will learn:

• What is business architecture in the government context
• The emerging role of business architecture in managing transformation
• How the Canadian public sector business reference models (MRM, PSRM and GSRM) have been used to strengthen the practice of public sector business architecture
• Basic requirements for the practice of business architecture in a government organization

Business architecture is the systematic description of a business’s purpose and operation, to provide a common framework for planning and managing complex change. Used effectively, business architecture reduces the risk that change will fail to bring about the desired results. But business architecture is still an emerging discipline, and methods and tools like the GSRM (Governments of Canada Strategic Reference Model) are needed to help standardize its practice and address the crucial differences in the relationship between purposes and operations when comparing public and private sector business architecture techniques.

Skip Lumley will trace the evolution of business architecture practice from its beginnings to its rising importance as a transformation management tool, highlight the special challenges its advocates and practitioners face in the public sector and how these challenges have been addressed with reference models, and outline the requirements for a successful business architecture function.

• Program and policy managers
• Transformation managers
• Architecture managers

Panel: NSBR /NBCD: A Comparison of Business Processes

• • Understanding of the Nova Scotia Business Registry Partnership
• Understanding of the benefits for clients and governments
• Potential for future growth and alignments with other initiatives
  
  
• Understanding of the approach taken
• Levering of infrastructure components
• Channel migration strategy for this service
  

The Nova Scotia Business Registry is a program managed within Service Nova Scotia and Municipal Relations that was developed as result of a partnership with Canada Revenue Agency and the Workers’ Compensation Board of Nova Scotia. The internet component went live in October 2001. Clients have access to apply, renew and pay for a number of business licences, permits, registrations and certifications. As subscribers to the NSBR, they can view their corporate profile which includes their tombstone information and any related LPRCs that are issued through this common solution.

In 2000, the Corporate Affairs Registry began a series of modernization efforts. A quick hit project to provide free Internet access to the database was done. A second phase, completed in 2002, was to provide for online incorporations and business name registrations integrated with the assigning of the Business Number in conjunction with Canada Revenue Agency.

Further enhancements over the years have been related to e-info, e-filing and e-records. Presently, 13 e-filing transactions can be done, representing a potential total of 93% of the total volume of filing transactions. Clients can access through the Internet the database to search on a fee basis for information as well as to view/download images of filed documents.

The most recent customer satisfaction survey indicated that 96% were very satisfied with the outcome of service.

• www.nsbr.ca
• www.snb.ca

Anne James
Director, Business Programs
Corporate Registries Division, Service Nova Scotia and Municipal Relations

Bernard Arseneau
Vice President Operations
Service New Brunswick

Criteria for Successful Transformation

During this session, delegates will learn:

• What is a ‘transformation leader
• If transformation leadership makes a difference
• Can people be trained to be transformation leaders
• A model of training Transformation Leaders

Transformational leadership has been defined (Bass, 1990) as a superior form of leadership that occurs when leaders ‘broaden and elevate the interest of their employees, when they generate awareness and acceptance of the purposes and the mission of the group and when they stir their employees to look beyond their own self-interest for the good of the group”.

Kevin Kelloway will explore transformation leadership with delegates, and the four dimensions that comprise the central tenets of transformation leaders. Kevin will address methodologies to enhance training skills based on implementation of small-scale and sustainable behavioural changes.

Near the closing of the session, delegates will be encouraged to apply what they have learned with a self evaluation lesson that identifies which type of transformation leader they are.

• Senior management
• Technical management
• Program or policy management
• Elected Officials

• Awareness of the key reasons why we need a new model of governance
• Understanding of the differences between the conventional and the proposed, new model of governance
• Understanding of some of the key challenges around make the approach work

Don Lenihan
President and CEO
Crossing Boundaries; and Advisor on Public Engagement to the Government of New Brunswick